Director of Corporate Quality Assurance

“Trulieve Grows One Patient at a Time”

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! 

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website; 

https://www.trulieve.com

Requisition ID:  7876 

Remote Work Available: No 

Director of Corporate Quality Assurance

Location: Must live in Florida / Tallahassee, FL preferred / Travel is required 

Reporting to: Chief Legal Officer

Role Summary:

This role will be responsible for overseeing management of quality managers and quality-related activities nationally at all cultivation and processing facilities. Associated quality activities involve mentoring site QA Managers, sampling, and inspection of in process and finished products, customer complaints, product investigations, as well as Corrective and Prevention Action (CAPA) plans. Product families include cannabis flower, cannabis oil, manufacturing infused products and food products. This position will be responsible for ensuring products are being produced in a manner that meets all specifications and brand consistency. You will also lead efforts to identify potential quality risks and working with operations personnel to develop improvement opportunities. The ideal candidate must demonstrate strong leadership, managing leaders and driving performance, be a strong communicator, have a breadth of quality experience, and ability to work within a highly regulated industry.

Key Duties and Responsibilities:

• Responsible for management, development, and mentoring of all site QA managers nationally
• Serve as escalation point for site quality issues with respect to the following activities:
• Finished product sampling and inspection
• Product complaints and investigations
• Corrective and Preventative actions (CAPA)
• Non-conformances and deviations
• Product withdrawals, recalls
• Internal and external audits.
• Ensures that KPIs targets are met at each site and across the region.
• Holds QA Managers accountable for site Quality performance and deliverables.
• Working with the senior leadership of QA to design and implement site manager employee development plans and key position succession planning.
• Review and approve critical customer complaints and product investigations, helping to assess risk, identify root cause, CAPA plans, and implementing solutions with business partners.
• Work with quality subject matter experts to generate ideas for projects and process improvements.
• Ensure sites are utilizing approved controlled documents, completing training on-time.
• Discuss issues and concerns directly with operations management and senior leadership.
• Collaborate with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints. Provide advice with process improvements to eliminate errors and reduce risk.
• Consolidate technical information from operations and manufacturing personnel and prepares written investigation and CAPA reports in a timely manner which may be provided to state regulators. Discuss quality-related issues with state regulators, as needed.
• Monitor compliance to established Good Manufacturing Practices (GMPs), cGMP Product Safety and ISO Quality Management Standards
• Overall accountability for product, quarantine, destruction, rework, and withdrawal/recall.
• Conduct all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.

SKILLS AND QUALIFICATIONS:

• Bachelor’s degree preferred
• 8+ years' experience in a quality role
• 5+ years’ experience in a leadership role
• Experience in highly regulated industry: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis, or tobacco.
• Experience overseeing and leading Quality functions
• Experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA
• Experience in regulatory agency audits and correspondence.
• Strong written and verbal communication skills, including writing executive summaries and communicating with senior level operations, quality management team, and regulatory agencies
• Detail-oriented
• Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions
• Lead and manage personnel, including performance management, setting vision, priorities, etc.
• Demonstrates high sense of urgency and proactive thinking
• Prior Experience with a Quality Management System (QMS)
• Prior Experience with Continuous Improvement initiatives
• Experience with Good Agricultural Practices (GAP) is a plus
• Experience with ERP systems such as SAP is a plus

PHYSICAL REQUIREMENTS:

The work is generally sedentary to light and may require exerting up to 30 pounds of force occasionally and 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

WORK SCHEDULE:

Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. Working hours may vary and occasional evening or weekend work is required.

Equal Opportunity Employer / Trulieve Supports a Drug Free Workplace

Salary will be commensurate with experience.   A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available “after hours” if an emergency situation should arise.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.