Shift Supervisor

Job Title: Shift Supervisor 

Department: Retail 

Reports To: General Manager  

FLSA Status: Regular Non-Exempt 

Salary: $17.00 an hour

ROLE SUMMARY 

      The Shift Supervisor will be responsible for assisting the General Manager/Assistant General Manager in leadership and supervision of store personnel, achieving key performance metrics and ensuring the efficient daily operation of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.  

KEY DUTIES AND RESPONSIBILITIES 

• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff 

and retail processes 

• Maintain brand standards in visual merchandising  

• Ensure consistent regulatory compliance with all state specific regulations 

• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees 

• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives 

• Monitor and maintain store inventory 

• Responsible for handling and resolving patient issues and escalations 

• Maintain professional working relationships with business partners 

• Maintain strict confidentiality and compliance 

• Perform other tasks that have been assigned by management  

SKILLS AND QUALIFICATIONS 

• High School Diploma required 

• Prior management experience, preferably in retail and/or customer service area is a plus 

• Must have prior cash handling experience 

• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to  uphold a strict level of confidentiality and discretion 

• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices 

• Ability to interact with customers and team members respectfully and politely 

ADDITIONAL MINIMUM QUALIFICATIONS 

• Must possess a valid driver’s license and pass a MVR background check (delivery locations only) 

• Must be able to pass a level 1 and level 2 background check  

• Must be at least 21 years of age 

• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies 

• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude 

PHYSICAL REQUIREMENTS 

While performing the duties of this job, the employee is: 

• Constantly required to move/traverse throughout entire facility, including tight spaces 

• Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices 

• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl) 

• Must have visual and auditory acuity with or without job aids to perform all functions of the position 

• Occasionally required to remain in a seated position 

WORK SCHEDULE: 

Up to 40 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays. 

Equal Opportunity Employer - Trulieve Supports a Drug-Free Workplace