IT Business Analyst

Date: Feb 7, 2024

Location: US US PA, US

Company: Trulieve


“Trulieve Grows One Patient at a Time”

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! 

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website;



Requisition ID:  8820 


Remote Work Available: Yes 

IT Business Analyst (Enterprise Applications)

Department: IT

Location: Remote

Reports to: Sr. Ecommerce Product Manager



Tremendous opportunity to help shape a very strong technical team in a company on an explosive growth path. As an IT Business Analyst, you will work with key technical and business users to understand/design business processes, document system requirements, test solutions, and communicate changes.



  • Analyze and document business processes (B2B and B2C) 
  • Create process flows and swimlane diagrams 
  • Create use cases and requirements documents 
  • Identify root cause of issues and propose system fixes  
  • Provide direction to development teams on design and requirements refinements 
  • Track status of changes and communicate with user community 
  • Perform functional testing on developed solutions 
  • Coordinate user acceptance testing  
  • Provide production support when level 2/3 needs to be escalated 
  • Work with external vendors on development and support 
  • Act as bridge between user community and software development team 
  • Identify enhancements that will reduce production support 
  • Communicate new functionality being released for digital assets 
  • Create training guides/work instructions on best practices for using system functions 
  • Support deployments off-hours via testing and communications with user community 
  • Provide production support off-hours, including nights and weekends, when required 
  • Some travel required for site visits and to learn processes, less than 5% 



  • Software development education/experience desired
  • Bachelor's degree in Computer Science or related field preferred
  • Strong facilitation and communication skills across business and technical audiences
  • 3+ years’ experience administering and configuring Dutchie POS and Dutchie Ecommerce platforms
  • 3+ years’ experience administering and configuring Magento 2.x eCommerce Platform a plus
  • 3+ years’ experience administering and configuring a Retail Seed-to-Sale system a plus (Metrc or MJ Freeway)
  • 2+ years’ experience with technical analysis of websites and mobile applications
  • Experience implementing or documenting system integrations using APIs
  • Experience in the legal cannabis retail industry a plus
  • Experience in the CPG industry 
  • Experience with DevOps 
  • Good knowledge of Agile development processes and ability to write effective user stories 
  • Experience with ERPs, ideally SAP.



  • Must be able to pass a level 2 background check


Equal Opportunity Employer   |   Trulieve Supports a Drug Free Workplace

Salary will be commensurate with experience.   A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available “after hours” if an emergency situation should arise.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.