Retail Field Operations Specialist

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! 

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website; 

https://www.trulieve.com

Requisition ID:  16472 

Remote Work Available: No 

Job Title: Retail Field Operations Specialist

Department: Retail Operations

Reports To: Retail Field Operations Manager

FLSA Status: Regular Exempt

Location: Jacksonville, FL with travel to the Panhandle

ROLE SUMMARY:

This position is responsible for supporting the Retail Field Operations Manager with operational procedures, systems, and business processes nationwide.

KEY DUTIES AND RESPONSIBILTIES:

• Assist with managing, facilitating, and increasing communication and efficiency between departments.
• Conduct field support and quality visits to ensure operational standards are met.
• Serve as the Subject Matter Expert (SME) for the states you support, pertaining to all systems and regulations.
• Provide recommendations to the Retail Field Operations Manager to improve operations and drive growth.
• Monitor daily productivity, recommending modifications to improve overall effectiveness of personnel and operations
• Assist with system and technology training and implementation.
• Support in the development of standard operating procedures to increase efficiency within the designated region.
• Assist with training and support to all Trulieve retail partners in the company.
• Identify needs and strategize operational plans for retail training, visual merchandising and store aesthetics, customer flow, product organization, and asset protection in retail locations.
• Participate in User Acceptance Testing (UAT) to validate updates and enhancements meet operational needs and function as expected.
• Provide support with new store openings to ensure the store and team are prepared for Grand Opening and understand operations moving forward.
• Visit retail establishments to ensure efficient and effective management as well as high performance sales.
• Other miscellaneous assigned projects and responsibilities as directed.
   

SKILLS AND QUALIFICATIONS:

• Minimum of an associate degree is preferred
• Prior operations management experience, preferably in retail and/or customer service area, is a plus
• Self-starter with a history of pushing for deadline-driven results and deliverables
• Process improvement and documentation; Attention to detail; time-management, prioritization, and organizational skills
• Observant, analytical, inquisitive, and attentive
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels  
• SAP and State required compliance/inventory management system knowledge preferred
• Must possess the ability to train, develop and evaluate a team
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
• Able to understand and follow written/oral instructions

ADDITIONAL MINIMUM QUALIFICATIONS:

• Must possess a valid driver’s license and pass a MVR background check
• Must be able to pass a level 1 and level 2 background check
• Must be at least 21 years of age
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude.
   

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is:

• Consistently required to move/traverse throughout facilities, including tight spaces
• Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices:
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)
• Occasionally required to remain in a seated position
• Must have visual and auditory acuity with or without aids to perform all functions of the position
   
  WORK SCHEDULE:

45+ hours weekly with flexible hours depending on business needs. Must be available to work occasional evenings, weekends, and holidays. Travel 50%-75% of work schedule.
 

Equal Opportunity Employer   l  Trulieve Supports a Drug Free Workplace

Salary will be commensurate with experience.   A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available “after hours” if an emergency situation should arise.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.