Director of Retail

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! 

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website; 

https://www.trulieve.com

Requisition ID:  15243 

Remote Work Available: Yes 

Director of Retail

Department: Retail

Reports To: Director of State Operations

Location: Arizona

FLSA Status: Regular, Exempt

Role Summary

The Director of Retail is responsible for enhancing the operational procedures, systems, and business processes within the Trulieve Retail Organization across the state.

Key Duties and Responsibilities

• Manage, facilitate, and increase the communication and efficiency between departments.
• Coordinate with, report, and make recommendations to senior management to improve operations and drive growth.
• Monitor daily productivity, implement modifications to improve overall effectiveness of personnel and operations.
• Assist with system and technology development and implementation.
• Develop, implement, enforce & align standard operating procedures and policies to increase efficiency throughout all retail departments.
• Provide training and support to all Trulieve Retail partners in Trulieve and State regulatory compliance requirements.
• Support employee training and development in partnership with Learning & Development, and National Director Retail Growth and Continuous Improvement.
• Monitor and support processes/programs throughout all retail departments; Identify and target areas in which a business can improve operation.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans.
• Partner with the Customer Experience Director to conduct consumer insights review; assess employee feedback surveys; identifying issues and trends to determine action plan.
• Develop, implement, and enforce operations systems by determining product handling and storage requirements.
• Partner with the National Profit Protection Director to develop, implement and enforce processes for receiving product, equipment utilization, inventory management and shipping.
• Communicate all operating policies and/or issues at department meetings.
• Communicate with legal counsel, compliance, and safety department to ensure all processes remain compliant with OSHA and other governmental regulations.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Visit retail establishments to ensure efficient and effective management as well as high performance sales.
• Other miscellaneous assigned projects and responsibilities as directed by executive Retail leadership team.

SKILLS AND QUALIFICATIONS

• Self-starter with a history of pushing for deadline-driven results and deliverables
• Process improvement and documentation; Attention to detail; time-management, prioritization, and organizational skills
• Observant, analytical, inquisitive, and attentive
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• Must possess the ability to train, develop and evaluate a team
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop),?comprehend safety procedures,?and utilize telecommunication devices
• Able to understand and follow written/oral instructions

ADDITIONAL MINIMUM QUALIFICATIONS

• Must possess a valid driver’s license and a clear driving record.
• Must be able to pass a level 1 and level 2 background check and drug screening.
• Must be at least 21 years of age.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Minimum of an associate degree preferred
• Prior operations management experience, preferably in retail and/or customer service area; industry experience is a plus.

WORK ENVIRONMENT/ OTHER REQUIREMENTS:

• Must be able to use normal office equipment (scanner, printer, copier, computer). Requires adequate hand, arm, and finger dexterity to operate office equipment.
• Must be able to talk/hear/sit for prolonged periods of time.

WORK SCHEDULE:

45+ hours weekly with flexible hours depending on business needs. Must be available to work occasional evenings, weekends, and holidays.

Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace

Salary will be commensurate with experience.   A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available “after hours” if an emergency situation should arise.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.