Senior Supervisor, WFM Financial Analytics

Job Title: Senior Supervisor, WFM Financial Analytics 

Department: Workforce Management 

Reports To: Director of Workforce Management 

Location: Clearwater, FL or Scottsdale, AZ – In-office 

FLSA Status: Regular-Exempt 

ROLE SUMMARY

The Senior Supervisor, WFM Financial Analytics owns advanced forecasting, labor budgeting, financial modeling, and performance analytics. The role builds scalable, automated planning models, delivers clear, data-driven recommendations, and directly influences staffing, service-level, and financial outcomes.  

KEY DUTIES AND RESPONSIBILITIES

• Translate business strategy into workforce and capacity plans aligned to service-level, cost, and growth objectives; present recommendations to senior leadership.  

• Serve as a subject matter expert in forecasting, staffing, and analytics methodologies; mentor analysts and elevate data literacy across the organization.  

• Lead development of short-, mid-, and long-term forecasts using statistical and machine learning techniques integrating historical data, trends, and business drivers.  

• Build and maintain capacity, staffing, and budget models that tie operational demand to productivity and financial targets.  

• Design staffing allocations and optimize schedules across channels and skills; lead scenario planning for seasonality and volume volatility.  

• Apply advanced analytics—multivariate analysis, regression, experimentation—to diagnose drivers of demand, handle time, shrinkage, and performance outcomes.  

• Convert analytical findings into clear operational and financial narratives for executive audiences.  

• Lead development of automated dashboards, curated datasets, and standardized reporting frameworks with strong quality controls.  

• Query, validate, and transform large datasets; build robust analytics pipelines with unit and regression testing.  

• Conduct diagnostic and predictive analyses to identify performance trends, anomalies, and actionable opportunities.  

• Partner with reporting and cross-functional teams to deliver recurring and ad hoc insights that inform business reviews and strategy sessions.  

• Support incident management with root-cause analysis; mentor junior analysts, contribute to analytics standards, and promote effective storytelling for non-technical audiences.  

SKILLS AND QUALIFICATIONS

• 5+ years in Workforce Management/Analytics with proven senior-level scope in forecasting, capacity planning, and/or performance analytics.   

• Expertise in SQL and Advanced Excel; proficiency with Power BI or Tableau for data visualization.   

• Proficiency with Python (or R) for analysis and automation; familiarity with machine learning methods applied to forecasting and optimization.   

• Demonstrated ability to translate complex analysis into clear operational and financial implications for senior stakeholders.  

• Experience working in Agile/Scrum environments.  

• Bachelor’s or advanced degree in Statistics, Mathematics, Operations Research, Computer/Data Science, Engineering, or related field, preferred.   

• Experience with SAP (S/4, HANA) and cloud data platforms (e.g., AWS), preferred.   

• Knowledge of NoSQL, VBA, and experimentation frameworks; strong background in WFM methodologies and capacity models, preferred.  

ADDITIONAL MINIMUM QUALIFICATIONS

• Must possess a valid driver’s license and pass a MVR background check. 

• Must be able to pass a level 1 and level 2 background check. 

• Must be at least 21 years of age. 

• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.  

• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude. 

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is: 

• Occasionally required to move/traverse throughout entire facility, including tight spaces. 

• Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices 

• Occasionally required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl). 

• Must have visual and auditory acuity with or without aids to perform all functions of the position.  

• Frequently required to remain in a seated position. 

WORK SCHEDULE

45+ hours weekly with flexible hours depending on business needs. Must be available to work evenings, weekends, and holidays. Travel 10%-20% of work schedule. 

Equal Opportunity Employer   l  Trulieve Supports a Drug Free Workplace