IT Business Analyst

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! 

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website; 

https://www.trulieve.com

Requisition ID:  17172 

Remote Work Available: Yes 

IT Business Analyst

Location: Remote
Department: Information Technology
Reports To: Senior Manager, IT PMO

JOB PROFILE SUMMARY:

We are seeking a detail-oriented and motivated IT Business Analyst to support our POS landscape. This role will work closely with cross-functional teams to support our product team in gathering requirements, analyzing business processes, and assisting in the delivery of technology solutions that drive efficiency and scalability across the organization.

POSITION RESPONSIBILITES:

• Partner with the Application Owner and product stakeholders to document business requirements, user stories, and acceptance criteria that align with operational and regulatory needs.
• Manage and refine the product backlog, ensuring that prioritization reflects business value, strategic initiatives, and release timelines.
• Facilitate cross-functional requirements sessions, including workshops with UX, Business Operations, QA, Retail, and Technical Teams.
• Support sprint ceremonies including backlog grooming, stand-ups, sprint planning, and sprint reviews—providing transparency into progress and delivery status.
• Develop business process documentation, including workflows, system interaction diagrams, and process maps to ensure operational clarity and process optimization.
• Liaise between technical teams and business units to validate solution design, ensuring requirements are fully understood and delivered within scope.
• Coordinate and contribute to UAT planning and validation, confirming functional readiness prior to deployments.
• Assist in deployment readiness, including stakeholder communications, checklist execution, and business validation tracking.
• Support Sev-1 and escalated production incidents through triage participation, business communications drafting, and post-incident analysis for continuous improvement.
• Execute ad hoc analysis, reporting, and data validation to support operational decision-making and performance measurement.
• Ensure quality and consistency of documentation artifacts within ADO, including traceability across epics, features, stories, tests, and release cycles.
• Collaborate closely with vendor partners and internal stakeholders to maintain alignment on release planning, resourcing, and velocity expectations.
• Manage and support operational requirements for third-party POS applications and integrations, ensuring compatibility, performance, and issue resolution across the systems.

QUALIFICATIONS:

• Bachelor’s degree in Information Systems, Business Administration, or related field.
• 2–4 years of experience in business analysis, IT, or related roles.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Familiarity with tools such as ADO, Confluence, Microsoft Office Suite, and data visualization platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Understanding of software development lifecycle (SDLC) and Agile methodologies is a plus.
• Experience in retail, manufacturing, or regulated industries is a plus.
• Exposure to ERP systems, CRM platforms, or eCommerce technologies is a plus.

WORK SCHEDULE:

• Full-time with flexible hours depending on business needs
• Must be available to work over-night deployments, evenings, weekends, and holidays

Salary will be commensurate with experience.   A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available “after hours” if an emergency situation should arise.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.