Requisition ID:  21781 

Remote Work Available: No 

Job Title: Senior Manager, eCommerce Platform Engineering

Reports to: Director, Ecommerce Technology

Role Summary

The Senior Manager, eCommerce Platform Engineering leads the Platform Engineering function responsible for the reliability, performance, scalability, and operational health of the eCommerce ecosystem.

This role owns the platform engineering strategy, team direction, reliability roadmap, and operational standards required to run eCommerce at enterprise scale. The Senior Manager partners closely with Application Engineering, Infrastructure, Delivery, Architecture, Product, and Support Operations to ensure the platform and supporting infrastructure can scale reliably with business growth. This position combines people leadership with technical leadership across platform reliability, infrastructure strategy, performance, scalability, and operational maturity.

Responsibilities

Platform Engineering Strategy & Leadership

• Own the vision, roadmap, priorities, and operating model for eCommerce Platform Engineering.
• Translate business growth, architecture direction, and product roadmaps into platform and infrastructure priorities.
• Establish standards for reliability, scalability, performance, observability, and production readiness.
• Identify technical risks, capacity constraints, and investments required to support future growth.
• Lead and develop the Platform Engineering team, including hiring, coaching, performance, and career development.

Infrastructure, Performance & Scalability

• Partner with Infrastructure and Architecture to define the infrastructure strategy supporting eCommerce.
• Influence decisions across compute, databases, caching, CDN, networking, messaging, storage, and platform topology.
• Own capacity planning, performance engineering, and peak-event readiness.
• Identify application and infrastructure bottlenecks and drive improvements in scalability, resilience, and cost efficiency.
• Ensure load testing, performance validation, and capacity forecasting are incorporated into major platform initiatives.

Reliability & Production Health

• Own the reliability and production health strategy for the eCommerce ecosystem.
• Define and track SLIs, SLOs, availability targets, performance thresholds, and reliability metrics.
• Ensure effective monitoring, alerting, logging, tracing, synthetic monitoring, and health checks.
• Use operational data and incident trends to prioritize engineering improvements and eliminate systemic risks.
• Drive improvements in incident detection, recovery, and recurrence prevention.

Platform Architecture & Operational Readiness

• Partner with Architecture and Application Engineering on platform design and technical direction.
• Ensure architecture decisions account for scalability, resiliency, observability, supportability, and operational complexity.
• Define production-readiness standards for new capabilities and major releases.
• Ensure appropriate deployment validation, rollback planning, environment readiness, and post-release stabilization.
• Support platform lifecycle activities, including maintenance, upgrades, patching, and disaster recovery planning.

Automation & Operational Excellence

• Drive automation, self-healing capabilities, operational guardrails, and repeatable remediation.
• Reduce manual operational work through tooling, engineering, and process improvement.
• Establish runbooks, SOPs, escalation paths, and support models.
• Enable L3 / Ops Res teams to independently resolve repeatable operational issues.
• Ensure clear ownership boundaries across Platform Engineering, Application Engineering, Infrastructure, and support teams.

Incident & Cross-Functional Leadership

• Provide leadership during major production incidents and platform disruptions.
• Ensure complex or recurring issues receive appropriate root cause analysis and permanent corrective action.
• Serve as the primary Platform Engineering partner to Infrastructure, Architecture, Product, Application Engineering, and Operations.
• Communicate platform health, risks, capacity, reliability, and infrastructure needs to technical and executive stakeholders.

Requirements

• 10+ years of experience in software engineering, platform engineering, site reliability engineering, infrastructure, or large-scale digital platforms.
• 7+ years of experience leading engineering or platform teams.
• Demonstrated experience operating high-volume, enterprise-scale eCommerce or digital platforms.
• Strong understanding of cloud infrastructure, distributed systems, databases, caching, networking, CDNs, messaging, APIs, and asynchronous processing.
• Experience defining infrastructure, performance, scalability, or reliability strategy for large production systems.
• Strong experience with observability, application performance monitoring, SLIs, SLOs, and production health management.
• Experience with performance engineering, capacity planning, load testing, and peak-event readiness.
• Strong incident management, root cause analysis, and problem-management experience.
• Experience partnering with infrastructure and architecture teams on platform strategy and technical decisions.
• Strong people leadership, communication, stakeholder management, and cross-functional influence.
• Ability to translate technical risks and infrastructure needs into clear business impact and investment recommendations.

Preferred Qualifications

• Experience with Adobe Commerce or other enterprise/composable commerce platforms.
• Experience with Mobile Applications
• Experience with content, catalog, search, pricing, promotions, customer, and order platforms.
• Experience supporting retail eCommerce environments that integrate digital commerce with physical store operations, including store-level inventory, pricing, fulfillment, and customer experience.
• Experience with AWS or another major cloud platform.
• Experience with relational databases, distributed caching, CDN technologies, and message queues.
• Experience supporting large catalogs, multi-site or multi-store environments, and high-volume promotional events.
• Experience leading platform modernization, cloud optimization, or infrastructure scalability initiatives.
• Familiarity with disaster recovery, business continuity, and high-availability architectures.

Please apply directly through our official careers site or authorized recruitment channels.  Using third-party application services may create issues with your applicant profile and lead to processing delays. 

Salary will be commensurate with experience.   A comprehensive benefits package including paid time off is offered with this position. 

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.