Wholesale Operations Analyst

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! 

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website; 

https://www.trulieve.com

Requisition ID:  14447 

Remote Work Available: Yes 

Job Title:             Wholesale Operations Analyst

Department:      Retail (Wholesale)

Reports to:        Wholesale Operations Manager

FLSA Status:       Regular - Exempt

Location:             Ohio/West Virginia (Remote)

Role Summary:

Reporting to the Wholesale Operations Manager, the Wholesale Operations Analyst will play a key role in managing the order-to delivery process, ensuring accurate data entry, and optimizing wholesale operations. Additionally, you will act as a liaison between wholesale sales, logistics/distribution, and customers, ensuring smooth communication and efficient order fulfillment. This position will be responsible for all systems (primarily SAP and Leaf Link/Leaf Trade) that drive the ordering process for Trulieve brands in OH and WV. This position requires strong Excel skills, precise data entry abilities, and excellent problem-solving skills to support internal and external stakeholders effectively. The Wholesale Operations Analyst will also be responsible for compiling and reporting sales and operational data to drive informed decision-making.

Key Duties and Responsibilities:

• Serve as the primary liaison between wholesale sales, logistics/distribution, and customers, ensuring seamless coordination.
• Process and manage wholesale orders through SAP and Leaf Link/Leaf Trade, maintaining accuracy and efficiency.
• Perform precise data entry in SAP and Leaf Link/Leaf Trade to ensure order integrity.
• Own inventory management processes and assist with inventory reconciliation.
• Assemble and communicate the daily customer menu, including available products and pricing.
• Compile weekly sales and monthly market reports, providing insight on trends and performance metrics.
• Attendance and participation in weekly meetings to provide insight into wholesale operational processes within your respective states.
• Analyze business conditions, evaluate business needs, and address near-term opportunities to improve wholesale operational efficiency and customer experience.
• Providing agreed-upon customer discounts and ensure accurate order processing.
• Effectively communicate with internal teams and external stakeholders to resolve issues.
• Assist customers in resolving delivery, order, or invoicing concerns.
• Reconcile customer product returns, ensuring proper documentation and processing.

SKILLS AND QUALIFICATIONS:

• Strong analytical and reporting skills, with experience compiling sales or market data.
• Proficiency in Excel (pivot tables, lookups, data comparisons) is required.
• Experience in data entry, order processing, or inventory management preferred.
• Familiarity with SAP and/or Leaf Link/Leaf Trade is a plus.
• Strong interpersonal skills to effectively liaise and establish strong relationships between cross functional teams and external partners.
• Positive, team-orientated attitude with a proactive approach to problem-solving and willingness to help the broader teams within respective states.
• Exceptional organizational and multitasking skills to manage multiple priorities.
• Attention to detail and capable of reacting flexibly to different requirements for multiple stakeholders
• Strong sense of urgency in meeting deadlines and resolving issues.
• Bachelor’s degree.
• • 5+ years’ relatable experience
• Must possess a valid driver’s license and a clear driving record.
• Must be 21 years of age.
• Must be able to pass a level 1 and level 2 background check and drug screening.

ADDITIONAL MINIMUM QUALIFICATIONS:

• Must be able to move intermittently throughout the workday.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met.
• Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient/adult use customer base that we respectively serve.
• To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients/customers which may exhibit opportunities to assess the situation and apply meaningful service.
• In addition, must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve’s objective in serving our patient/customer base with excellent customer service.

WORK SCHEDULE:

45+ hours weekly with flexible hours depending on store needs. Must be available to work occasional evenings, weekends and holidays.

Equal Opportunity Employer   l  Trulieve Supports a Drug Free Workplace

Salary will be commensurate with experience.   A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available “after hours” if an emergency situation should arise.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.